Terms and Conditions

These Terms and Conditions apply to the use of Melbourne Geelong Cabs services. By making a booking or travelling with us, you agree to the terms outlined below. We recommend reading them carefully before confirming your journey.

Bookings and Services

• Bookings should include accurate passenger, pickup, destination, date, and time details.
• Our services include Airport Transfer, Corporate Transfer, Wedding Transfer, Events Transfer, Parcel Delivery, and Winery Tour bookings.
• Vehicle availability may depend on the number of passengers, luggage, booking time, and vehicle requirements.
• Premium Service and Maxi Van options may be available where requested and subject to availability.

Fares and Payments

• Fares may vary according to the journey, distance, travel time, waiting time, and selected vehicle or service.
• Any applicable additional charges will be communicated where relevant.
• Passengers are responsible for providing correct payment information and completing payment for the booked service.

Changes and Cancellations

• Customers should provide reasonable notice when changing or cancelling a booking.
• Late changes or cancellations may affect vehicle availability and may result in applicable charges.
• For airport and event bookings, passengers should allow sufficient travel time for traffic and other delays.

Passenger Responsibilities

• Passengers must follow reasonable driver instructions and comply with applicable Australian transport laws.
• Children must travel using appropriate safety arrangements as required by law.
• Passengers are responsible for their personal belongings during the journey.

Service Changes

Melbourne Geelong Cabs may adjust or decline a booking where circumstances such as traffic conditions, vehicle availability, safety concerns, road closures, or other unforeseen events affect the service.

Acceptance of Terms

By booking our services, you acknowledge and accept these Terms and Conditions. These terms may be updated when required to reflect changes to our services or applicable requirements.