At Melbourne Geelong Cabs, we understand that travel plans can change. Our cancellation and refund policy is designed to keep the booking process clear and straightforward for customers using our Airport Transfer, Corporate Transfer, Wedding Transfer, Events Transfer, Parcel Delivery, and Winery Tour services.
Cancellation Policy
- Customers can request cancellation by contacting Melbourne Geelong Cabs using the contact details provided at the time of booking.
- We recommend cancelling as early as possible so the booking can be managed appropriately.
- Cancellation requests made close to the scheduled pickup time may be subject to a cancellation fee, depending on the booking type and arrangements made.
- For scheduled airport, event, wedding, corporate, or Winery Tour bookings, specific cancellation conditions may apply.
- Bookings involving a Premium Service or Maxi Van may have different cancellation terms due to vehicle allocation and scheduling requirements.
Refund Policy
- Where a refund is applicable, the amount will be assessed according to the booking details and cancellation timing.
- Approved refunds will generally be processed using the original payment method, where applicable.
- Processing times may vary depending on the payment provider or financial institution.
- If a service has already commenced or a vehicle has been dispatched, a full refund may not be available.
- Any additional charges agreed at the time of booking will be considered when calculating the final refund.
Changes to Bookings
Customers who need to change their pickup time, location, vehicle type, or other booking details should contact us as soon as possible. Changes are subject to availability and may affect the booking price.
Contact Us
For cancellation, refund, or booking enquiries, please contact Melbourne Geelong Cabs. Our team will review the request and provide information based on the specific booking.